Tracey Helman
Office Manager
Creative Director
  • LinkedIn

Print
Resume

Letters of 
Recommendation

PROFILE
Office Manager / Creative Director with over 14-years experience providing administrative support and interfacing with facility management as well as IT.  I possess strong multi-tasking skills with ability to simultaneously manage several projects.  Focused on providing the best support & efficient work processes.  I am also tech savvy.
KEY SKILLS & CHARACTERISTICS
Team Building & Support • CRM Systems • Organizational Skills • Computer Proficient • MS Office Suite • Adobe Creative Suite •  WPM: 90 / KPM: 180 • Quickbooks • Ability to work at a team or individually • Problem Solving • Leadership • Attention to detail • Website & Social Media Management • Google Analytics • Google AdWords •  SEO (Search Engine Optimization
REFERENCES
Shailany Walker
Export Sale Manager, WCR Inc

 
Stephanie Kellar
Intl Sales / New Units, WCR Inc
Caitlin Roth
Inside Sales - Central Region, WCR Inc
Tobias Carlsson
Site Manager, WCR Sweden
Zach Gallegos
Production Coordinator, WCR Inc
Lynnette Dinkler
Attorney, Dinkler Law
Charles Brennan
Owner, IMS Technology & Security
EXPERIENCE
CORPORATE MARKETING / ADMINISTRATION
WCR Inc., Fairborn, Ohio
December 2017 - May 2020
Developed written procedures for more effective & efficient training • prepared reports for: sales, accounts receivable, client leads, & sales commissions • Developed efficiency enhancing workflow / process improvements • Developed, implemented & executed strategic marketing plans for 7 US divisions as well as in Europe • Produced concepts for company branding, promotional campaigns & marketing communications • Distributed, tracked, replenished & evaluated effectiveness of marketing materials • Evaluated trends & assessed new data from analytics • Maintained consistency of brand management & corporate identity • Interfaced with IT to situate new employees and regarding IT issues • Implemented office supply inventory control & standardized office ordering procedures • Designated primary controller of company CRM system with goal of getting company sales teams to utilize it to its full potential • Trusted with confidential corporate information • Provided support in other areas / departments where needed
OFFICE ADMINISTRATION / CREATIVE DIRECTOR
IMS Technology & Security, Moraine, Ohio
January 2015 - September 2017
Maintained appointment calendars for technicians as well as Owner • Performed basic accounting functions including books reconciliation • Audited vendor billing, corrected errors, and cured inefficiencies to yield an office savings of 2% in the first six months. Answered, screened, and transferred an average of 40 telephone calls per day. Developed office operational guidelines for staff members increasing efficiency.
OFFICE MANAGER
GreeneWireless, Xenia, Ohio
January 2008 - February 2016
Maintained appointment calendars for technicians • Responsible for accounting functions including reconciliation, payroll, accounts payable & accounts receivable • Audited vendor billing, corrected errors, and cured inefficiencies • Provided customer support • Developed office operational guidelines
OFFICE MANGER
Network Experts, Xenia, Ohio
June 2006 - December 2007
Developed & implemented office operations & procedures • Primary contact for contract customers • Controller for accounts payable, billing, payroll & scheduling • Ensured security of confidential data • Managed client contracts & reviewed upon renewal • Reviewed & selected new hire applicants
EDUCATION
ASSOCIATE DEGREE - GRAPHIC & WEBSITE DESIGN
Ohio Institute of Photography & Technology
  • GPA: 3.9
INTERESTS 
Animal Rescue • Bicycling • Home Improvement • Furniture Restoration • Traveling
CERTIFICATIONS
Computer Security • Pandemics: Slow the Spread • Emergency & Fire Preparedness • PPE • Bloodborne Pathogens • Portable Fire Extinguisher Safety • Electrical Safety • Compressed Gas Safety • Lock & Tag • Silica Hazards • Hazard Communication • Cold Stress • Flammable Liquid Safety 
BUSINESS ADMINISTRATION & ACCOUNTING
Upper Valley Joint Vocational School
  • GPA: 3.5
VOLUNTEER & OTHER ACTIVITIES
ANIMAL RESCUE
2006 - Present
Rescue & foster hard to place dog breeds until permanent homes are found.  Provide relocation services / transportation throughout the United States as mobile animal rescue. 
CREATIVE CONSULTANT
2006 - Present
Provide consultation & project management for website, logo & other creative services to allow clients focus on their business.  Clients are law office, sports venues, hair salons, small businesses, & large corporations.  
XENIA AREA COMMUNITY THEATRE
2012 - 2014
Designed, printed and prepared Playbills